For return, the product must not be used or destroyed. You can return it as you received it within 14 days from the date of receipt. In case of your return request, our company must be notified by telephone or e-mail in advance. The product must be sent to us after you are informed by telephone or e-mail as a result of the evaluation.

For the right of return, the customer is obliged to return the product without using it. Returned products must be packed in such a way that they will not be broken during cargo. The loss in the commercial value of the product broken during cargo belongs to the customer.

You must send it together with the original invoice (all copies) of the product you want to return. All returns you will make must be made through the cargo company delivered by www.gaceramic.com. Products sent via different cargo companies are not accepted. 

When receiving your cargo, open and check the packages during delivery. If some products are missing, incorrect or damaged during the check, do not take delivery of the product. Request the cargo officer to prepare a 'damage assessment report'. You can send the damaged product back to us with the report to be prepared by the cargo officer and request the replacement or return of your product. The return process is initiated upon receipt of the returned product.

Please note that we do not accept the return or exchange of broken or damaged products without a 'damage assessment report'.

The customer is obliged to return the product as it was delivered to him. Return of used products is not accepted.

MONEY REFUND

If the customer returns the product or withdraws from the shopping, the product price will be refunded within ten (14) days from the moment the returned product reaches our return address. This process depends entirely on your bank. Refunds made in instalment sales are reflected by your bank to your credit card as a plus balance every month.

If the invoice of the product to be returned is issued on behalf of the VAT payer (real or legal persons who are obliged to issue invoices), the product must be sent together with the return invoice when returning the product.

The return invoice must be issued without including the shipping share (product unit price + VAT). Returns of orders whose invoice is issued to VAT payers (real or legal persons who are obliged to issue invoices) will not be completed unless a RETURN INVOICE is issued.